• Return Window

  • Within the EU: Items can be returned within 14 days after receiving the goods.

  • Outside the EU: Returns aren't accepted.

• Condition of Returned Items
  Items must be returned in their original condition and packaging. For products like TCG (Trading Card Game) items or mystery boxes that require opening to view contents, returns will not be accepted if the original sealed packaging is not intact. If, upon inspection, the returned item is found to be opened or not in its original packaging, no refund will be issued. This decision will be made by our Return Department, and their determination is final.

• Refunds
  Once the returned item is received and confirmed to be in good condition, a refund will be issued. The refund will be processed in the same manner as the original payment and will cover the full purchase amount.

• Exchanges
  At this time, we do not offer direct exchanges. Please return the item for a full refund and place a new order for the desired item.

• Returns of Sale Items
  We do accept returns and refunds for items purchased on sale.

• Shipping Costs
  Customers are responsible for the cost of return shipping.

• Customs Fees for Non-EU Customers
  Customers outside the EU are responsible for paying any customs duties and charges for parcels that need to be reimported to Belgium. If these costs are not paid, the parcel will not be accepted, and the return will be considered void.

• Insurance for Return Parcels
  Customers are responsible for insuring their return parcels against damage and loss. We do not provide refunds for parcels that are damaged or lost during the return process.

• Return Addres

• All items must be returned to the address below:

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Cata-Collect
Veeweidestraat 40/A
3960 Bree
Belgium

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• Questions and More Information

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      If you wish to receive more information about returns, please contact us directly.